FAQs
How long does shipping take?
Orders are typically processed within 1-3 business days. Standard shipping takes 5-10 business days, while expedited options are available for faster delivery.
What is your return policy?
We offer a 30-day return policy on eligible items. Products must be unused, in original packaging, and with proof of purchase. Customers are responsible for return shipping unless the item is defective.
Do you ship internationally?
Yes! We ship worldwide. International customers are responsible for any customs duties or import taxes imposed by their country.
What if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, contact us within 7 days at support@rockwaysupply.com, and we’ll make it right with a replacement or refund.
What type of outdoor gear do you sell?
We offer a wide range of hiking, camping, and survival gear, including tents, sleeping bags, hatchets, tactical tools, emergency kits, fire starters, and more.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress.